Callie Care.
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Privacy Policy

Effective Date: March 15, 2026

Callie Care Inc. ("Callie Care," "we," "us," or "our") provides AI-powered calling and texting companions designed to support older adults and their families. We are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use our Services, and describes your rights under applicable privacy and data-protection laws, including U.S. state privacy laws such as the California Consumer Privacy Act as amended by the CPRA (CCPA/CPRA), Colorado Privacy Act (CPA), Virginia CDPA, Connecticut CTDPA, and Utah UCPA.

1. Information We Collect

We collect the following categories of information when you use the Services:

1.1 Account Information

  • Name, phone number, email address
  • Time zone and communication preferences
  • User profile details such as personal settings or conversation preferences
  • Pick up and Destination Address, if Concierge Service is used

1.2 Conversation Data

  • Audio recordings of calls
  • Transcripts of calls and texts
  • AI-generated metadata such as tone, sentiment, language patterns, wellbeing indicators, or alerts related to potential distress or health concerns

1.3 Technical and Usage Data

Collected automatically through cookies, software logs, and similar technologies:

  • Device type, operating system, and browser information
  • IP address and approximate location
  • Connection logs, timestamps, and in-app activity
  • Cookies and analytics identifiers (see Section 9)

1.4 Family and Caregiver Contacts

Names and contact details of caregivers or relatives you authorize to receive wellbeing alerts or notifications.

1.5 Payment Information

Payments are processed by trusted third-party providers. We do not store credit-card numbers.

1.6 Sensitive Personal Information

Depending on how you use the Services, we may process data that could be considered sensitive under U.S. state laws (e.g., potential indicators of health distress communicated during conversations). We only process such data with your consent, when you voluntarily provide it, or when necessary to deliver the Services to you.

2. Legal Bases for Processing

  • Performance of a contract: To provide and operate the Service.
  • Consent: For AI analysis of wellbeing indicators, optional features, cookies, and marketing communications obtained during the first onboarding call.
  • Services provisioning contract: To improve the Services, ensure security, detect fraud, and support product analytics.
  • Compliance with legal obligations: To address regulatory or law-enforcement requirements.
  • Vital interests: When necessary to protect your or another person's safety.

You may withdraw consent at any time (see Section 10).

3. How We Use Your Information

  • To make and receive calls and text messages
  • To personalize conversations and support caregiver or wellbeing insights
  • To detect signs of distress or concerning patterns and notify designated caregivers (if enabled)
  • To operate, maintain, and improve our AI models and the overall Service
  • For authentication, billing, accounting, and customer support
  • For security, fraud prevention, and compliance with law
  • For analytics, quality assurance, and Service optimization
  • With your consent, for marketing communications and updates
  • To arrange taxi services via Uber or Lyft on behalf of the User

4. How and When We Share Information

4.1 Authorized Family or Caregivers

Only when you choose to enable wellbeing alerts or notifications.

4.2 Service Providers / Processors

Vendors assisting with telephony, hosting, AI analysis, data storage, analytics, payment processing, and transportation services such as Uber or Lyft. These partners are bound by confidentiality and data-protection obligations.

4.3 Legal or Safety Requirements

  • Comply with the law or a lawful request (court order, subpoena)
  • Protect the safety, rights, or property of you, others, or Callie Care
  • Prevent fraud or security threats

4.4 Business Transfers

If we undergo a merger, financing, acquisition, or sale of assets, your data may be transferred under appropriate safeguards.

4.5 No Selling or Sharing for Advertising

We do not sell personal information. We do not share personal information for targeted or cross-context behavioral advertising as defined by U.S. privacy laws.

5. International Data Transfers

Because we operate globally, your data may be transferred to and processed in the United States or other jurisdictions under maximum safeguards.

6. Data Retention

  • Conversation audio, transcripts, and AI metadata: retained as needed to operate the Service and improve AI accuracy
  • Account information: retained while your account is active
  • Billing records: retained as required by law

Anonymized or aggregated data may be kept indefinitely for research, analytics, and service improvement. If you request deletion, we will securely erase or anonymize your data unless retention is required by law.

7. Security

  • Encryption in transit and at rest
  • Access controls and authentication requirements
  • Activity monitoring and intrusion detection
  • Vendor security audits and contractual safeguards

No system is completely secure, and we encourage you to use the Services carefully when sharing sensitive information.

8. Children's Privacy

The Services are intended for adults aged 18 and older. We do not knowingly collect or process children's data. If we learn that a child's information has been collected, we will delete it promptly.

9. Cookies, Tracking Technologies, and Analytics

  • Maintain sessions and authentication
  • Enable core functionality
  • Analyze usage and performance
  • Personalize features when permitted

You may disable cookies in your browser; some features may not function properly.

10. Your Rights

  • Access and know what personal information we collect
  • Delete personal information
  • Correct inaccuracies
  • Opt out of targeted advertising (not applicable—we do not engage), the sale or sharing of personal data (we do not sell or share), and certain types of profiling
  • Obtain a portable copy of your information
  • Appeal a rights request decision (in certain states)

To exercise any privacy right, contact us at support@getcallie.care. We may need to verify your identity before responding.

11. Communications and Marketing

Transactional or service-related messages cannot be opted out of.

12. Contact Information

Callie Care Inc.

Email: support@getcallie.care
Address: 1207 Delaware Ave #3313, Wilmington, DE 19806

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The "Effective Date" above indicates when it was last revised. If changes materially affect your rights or the way we process personal information, we will notify you through email or in-app messages before they take effect.